FAQs

Find answers to our most common questions about our made‑to‑order process, design quality, shipping and more.

**1. Are your products made‑to‑order?**  
Yes. Everything we sell is made on demand once an order is placed. Unlike make‑to‑stock products, made‑to‑order (MTO) goods aren’t manufactured until there’s a confirmed customer order. This reduces inventory waste and allows greater customisation, but it also means production doesn’t start until you place your order.

**2. Why does production and delivery take longer than mass‑produced items?**  
MTO production involves several steps – sourcing raw materials, manufacturing/assembly and quality control – before an item can be shipped. These additional steps extend fulfilment timelines compared with products that are already in stock. To avoid missed expectations we always provide realistic delivery estimates. As a guide, please allow 5–10 business days for production and quality checks. Shipping then takes 2–5 business days (depending on your location). We’ll send a tracking number once your parcel leaves our workshop.

**3. What materials and printing methods do you use?**  
Our prints are produced using premium materials such as archival‑grade paper and eco‑friendly inks. For apparel, we use high‑quality, ethically sourced garments. All designs are printed using professional digital printing techniques that ensure vibrant colours and durability. Because we print to order, there’s no risk of buying stock that has been sitting on a shelf.

**4. How do you ensure colour accuracy and design quality?**  
Each design is supplied to our printers as a print‑ready file, which means it’s a PDF with high‑resolution images in the CMYK colour space and includes the appropriate bleed. We use images at 300 PPI for small‑format items (cards, booklets, brochures) and 150 PPI for large‑format items (posters, banners). Using CMYK colours ensures what you see on screen matches what is produced on the press, and adding bleed allows for slight variations in trimming. All artwork undergoes quality checks before printing.

**5. Do you offer custom sizes or personalised designs?**  
We can produce some designs in alternate sizes or with personalised text. Because these items are made‑to‑order, custom requests may add a few extra days to production. Please contact us with your idea and we’ll confirm feasibility, cost and lead time.

**6. Can I track my order?**  
Yes. When your parcel leaves our workshop you will receive a shipping confirmation email with a tracking link. Please note that our print‑on‑demand partners handle fulfilment and shipping, which may limit our ability to customise the delivery experience (for example, we cannot change carrier routing once it’s dispatched). Tracking information may take 24 hours to update.

**7. What is your return policy for made‑to‑order items?**  
Because each product is created especially for you, we cannot accept returns or exchanges for change of mind. If an item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos and we’ll arrange a replacement or refund. Please keep the original packaging until we’ve resolved the issue.

**8. How should I care for my prints or garments?**  
For prints: display them away from direct sunlight and moisture to prevent fading or warping; use archival‑quality frames or acid‑free mats. For apparel: machine‑wash on a gentle cycle in cold water, avoid bleach and tumble‑dry on low or air‑dry to prolong the life of the print.

**9. Do you ship internationally?**  
Yes. We offer worldwide shipping. Delivery times vary by region: UK and Europe typically take 2–5 business days after production, while North America and Australia can take 5–10 business days. Customs duties or local taxes may apply, and these are the customer’s responsibility.

**10. Why is clear communication about lead times important?**  
Over‑promising on delivery dates can lead to disappointed customers, cancellations and reputational damage. We therefore communicate expected lead times at the point of sale and provide real‑time tracking updates once your order is in transit. If you need an order by a specific date, contact us before ordering and we’ll advise whether it’s possible.